We’re updating our loyalty program to a new points system starting April 23, 2026. Don’t worry, your current points balance will not be affected but your tiers may shift as we change the thresholds which will now be based on £ spent at Cocopup.

No, you can only use one per purchase. If attempting to stack discount methods, the first discount added will be overwritten by the second.

We recommend you choose the discount which equates to the greatest value based on your order value.

If there is no activity on the account for 12 months, your points will expire.

You have 12 months to maintain or progress through the tiers. After 12 months, if no activity has been made on your account you will be returned to Puppy tier.

No. Points cannot be transferred, sold, or exchanged for cash.

You will earn 5 point per £1 spent. Points are credited to your account after a 30-day pending period once your order is placed.

You can check your points balance by logging into your account on our website and visiting our rewards page.

Points will be credited to your account after a 30-day pending period.

You can redeem your points for discounts, vouchers or select products depending on your tier. Redemptions have minimum spends before tax and shipping please check the information.

Swapping your points for free product is only available with purchase minimum amounts depending on the product (please check the details of each product for qualifications).

You cannot combine a free product redemption with a discount code.

1. Login to your Pup Points account.
2. Go to "Swap Your Pup Points For:" section
3. Choose the product you wish to swap points for and click "redeem"
4. You will receive a discount code which can be added to your cart and this will add the free product to your order.

No. Any product redeemed with points is Final Sale and cannot be returned or exchanged. This ensures fairness and allows us to continue offering these items.

No. Redemptions are available in fixed discount amounts or specific product offers, depending on your tier.

Unfortunately, once you have redeemed a voucher, this cannot be credited back to your account.

Yes, you have 30 days from redeeming your reward to use it.